I2R
Autonomous resolution
Built to handle ticket triage for a multi-state pharmacy courier operation. Reads inbound email, identifies the issue, drafts the resolution, escalates only when needed.
Replaces
Helpdesk SaaS + dispatcher hours.
Est. 2026 · the Pacific Northwest
AI built by operators,
for operators.
We run real companies — logistics, pharmacy, software, games. To run them, we built our own AI tools instead of renting more SaaS. We'll build the same for yours.
The Workshop
Three ways to work together — pick the depth that fits.
You can do it.
We'll teach your team. Workshops on Claude Code, AI agents, and prompt design — on your real workflows. Walk out with skills, not slides.
We can help.
We'll diagnose, plan, and guide. A focused 2-4 week audit that maps your workflows, surfaces the highest-ROI AI opportunities, and hands you a roadmap your team can act on.
We'll do it.
We'll build and run it. Bespoke AI tools that replace whatever SaaS you were going to buy. Hand-off when you want it, fractional support when you don't.
The average mid-market company rents 80+ SaaS tools. Own five good ones instead.
AI made bespoke software cheap. The same tool you were going to rent for $50,000/year can be built once, owned forever, and shaped exactly to how your team actually works.
Rented
SaaS sprawl
Every team adds a tool. Each one is $20-50/seat/month. Each has 60% of what you need and 40% you'll never use. Switch costs are painful. Your data is hostage.
Owned
Bespoke tools
Built in weeks with AI. Exactly what your workflow needs — no more, no less. The code is yours. The data is yours. The roadmap is yours.
Ops Steward
Run by you, built by us
We design, build, and hand over. Or we stay on as your fractional AI team. You decide. Either way, you stop renting.
Services
Four ways we work together.
Start with a $5,000 audit and a roadmap. Or skip the audit if you already know the target and just need it built. We'll tell you which fits — on the first call, no upsell.
01
AI Audit + Roadmap
Fixed fee, from $5,000
A 2-4 week diagnostic. We map your workflows, surface 8-12 AI opportunities, rank them by ROI, and hand you a roadmap your team can act on. Most clients start here.
02
AI Workshop
From $2,500 per day
On-site or remote. We train your team to use Claude Code, Claude.ai, and AI agents on your real workflows. Walk out with skills, not slides.
03
The Build
Fixed fee · typically 6–8 weeks
We turn your spreadsheets, email and documents into one working tool — built on your own data, billed in two-week cycles, and delivered with a copy of the source code you own for good. See how a build works below.
04
Fractional AI Steward
Monthly retainer, quote-based
We embed part-time as your AI lead. We pick the targets, build the tools, train your people. Like a fractional CTO, focused on AI enablement.
The Build
Six steps from your files to one working tool.
A fixed-scope build, usually six to eight weeks, billed in two-week cycles. We run a weekly check-in so progress stays visible and decisions stay quick — and you end owning the result.
1
Read your real material
Spreadsheets, email, documents, meeting transcripts — whatever holds the work today. We start from how you actually operate, not a template.
2
Build one clean database
We find the data hiding inside it all and model it into a single source of truth — the foundation everything else sits on.
3
Recreate your inputs & outputs
The forms your team fills and the reports your clients see, rebuilt to run off the database instead of being copied by hand.
4
Define the work
We map how work flows from input to output, per role — so the tool matches the way your team already gets things done.
5
Build the database + interface
A live database and a UI shaped for your specific users and their specific outputs. The right person sees the right screen for the job in front of them.
6
Upload in, export out
Your team uploads standard inputs and exports finished outputs — running on real data, not a demo. That's the working tool you keep.
And the part most vendors won't put in writing: you own what we build.
Your own source code
You get a complete copy of the code under a perpetual license — to run, modify and maintain forever. No per-seat fees, no renewal, no expiry.
Your data, always yours
The database and everything in it is owned by you outright. Nothing is held hostage, nothing is rented back to you.
Fenced from your competitors
We keep ownership of the underlying engine so we can keep improving it — but we never sell or license your build to a direct competitor.
Our work
We didn't learn this on PowerPoint. We learned it running our own companies.
Every tool below was built for one of our own operating companies — AI-forward, workflow-optimized, refined over months of real use. If we hand-built it for ourselves, we can hand-build it for you.
RFP Portal
AI-graded proposals
An end-to-end RFP workflow that ingests freight bids, scores responses against your rate card, flags anomalies, and produces an award-ready summary. The buyer side gets a portal; the ops side gets clean answers.
Replaces
Spreadsheet RFPs + a week of analyst time per round.
RSPlan
Vehicle routing solver
A VRP solver built to replace expensive route-optimization SaaS. Parallel cheapest insertion, fuel surcharge, multi-hub support. Used in production every day.
Replaces
Dedicated routing software contracts.
Internal CRM
Workflow-optimized pipeline
A CRM built around how we actually sell — not how a SaaS vendor thinks we should. AI summarizes calls, drafts follow-ups, surfaces stale deals, and never asks for a custom field migration fee.
Replaces
Salesforce, HubSpot, and the people who configure them.
DailyManager
Email, Calendar, Follow-up
The internal AI assistant our team uses every day. Reads inbox, blocks calendar, drafts follow-ups, watches for things you missed.
Replaces
The executive assistant we never hired.
Your tool, next.
Built for you
Tell us where your business hurts. We'll tell you whether AI can help and what we'd build first — on the first call, no deck.
Book a fit call →
Detailed case studies with screenshots and metrics — coming soon.
About
A small firm with a long resume.
Ops Steward is led by Travis Schmidt and Keith Schewanick — operators turned partners. Between us we run logistics operations, write production software, ship games, and build AI tools every day.
We started Ops Steward because every mid-market company we talk to has the same problem: they know AI matters, they've tried ChatGPT, they've bought a few tools — and they have no idea what to do next. They don't need another slide deck. They need a partner who's done this in a real company.
That's us.
Where does your business hurt?
Send us a paragraph. We'll tell you whether AI can help, whether we're the right partner, and what we'd do first. No “discovery process.” No deck. A real answer from one of us within two business days.
Or email us directly: hello@opssteward.com